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The ICX Summit kicks off Sept. Sept. 11 in Charlotte, North Carolina, with notable keynotes and panelists on a variety of retail buyer expertise matters.
Melanie Endres of Code Manufacturing unit SL introduces panelists Steven King of UNC Blue Sky Improvements, William Sullivan IV, Cambridge Belief, Clark Whittington, Artwork-O-Mat and Joe Loparco, Automated Companies Worldwide. Photograph: Networld Media Group.
The ICX Summit, which kicks off Sept. Sept. 11 in Charlotte, North Carolina, is celebrating its eighth yr with notable names as keynotes and panelists on a variety of retail buyer expertise matters.
The summit, a twin occasion with the Banking Buyer Expertise occasion, brings collectively B2C manufacturers to be taught from business leaders, community amongst friends and listen to from prime innovators in relation to revolutionary buyer expertise.
Early hen registration presents a particular low cost of $450 if registered by Might 3.
The 2 summits are hosted by Networld Media Group, a number one business-to-business media communications firm specializing in digital media, associations and occasions within the cellular, self-service, digital signage, retail, meals service and monetary companies industries. By bringing the 2 summits collectively in a single place with one exhibit space and a mixed agenda, attendees of each occasions could have the chance to achieve a extra various perspective on what it takes to create distinctive experiences for as we speak’s shoppers.
The three-day summits kick off with a go to to Honeywell’s Buyer Expertise Middle.
Award ceremony
High examples of CX innovation shall be highlighted in the course of the ICX Summit Elevate Awards ceremony. Nominations for Elevate Awards are open till Might 31. The awards acknowledge and honor organizations successfully leveraging know-how to raise the client expertise. A panel of judges will select 5 winners in addition to an “Innovator of the 12 months,” with winners being chosen primarily based on revolutionary use of know-how to boost and enhance buyer satisfaction, engagement and loyalty. The submitted CX tech effort should be a challenge accomplished after January 1, 2023.
The 2023 Elevate Awards winners featured Elo Contact Options (which received for its work on the Taco Bell Defy Welcome Monitor, an interactive know-how answer for Taco Bell’s next-gen, two-story drive-through retailer, OnQ (for its interactive digital swatch panel expertise), Vuse (for its palm scanning and ID/age verification answer), Parla Retail Ltd. (for its interactive cross-platform options) and LG, which received the ICX Buyer Expertise Excellence award for its work serving to a restaurant shopper deploy 4 LG CLOi ServeBots. RobotLab partnered with LG on the challenge.
Keynote presenters
This yr’s ICX Summit keynote audio system embody Neely Woodson Powell, founding father of the Charleston Shoe Firm, a 27-year-old shoe-wear model. Powell will share perception on her ‘shoe pleasure’ technique in addition to how buyer engagement drove model success.
CX matter panelists
The summit agenda options over a dozen matter panels, starting from autonomous retailer know-how and tapping buyer suggestions to drive CX success to constructing buyer loyalty with rewards that matter.
Contributors embody:
- Marbue Brown, founding father of The Buyer Obsession Benefit, a agency devoted to serving to firms obtain extraordinary enterprise outcomes, and creator of the e book “Blueprint for Buyer Obsession.”
- Ankur Garg, senior technical enterprise growth chief with Amazon Simply Stroll Out.
- Lovell Holloway, normal supervisor for the Kansas Metropolis Worldwide Airport.
- Chris King, CEO of Monster Leisure.
- Adam Terranova, senior director of progress for WOWorks.
Retail and model leaders excited about collaborating on a panel (see agenda right here) can click on right here to use. Accepted panelists will obtain a free go to the summit.
Judy Mottl is editor of Retail Buyer Expertise and Rewards That Matter. She has a long time of expertise as a reporter, author and editor masking know-how and enterprise for prime media together with AOL, InformationWeek, InternetNews and Meals Truck Operator.
